Privacy Policy

Effective Date: May 22, 2026

Introduction

fuzzy-wheel respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect the following personal information when you use our services:

• Name and contact details (email address, physical address)
• Pet information (name, breed, age, health conditions, behavioral notes)
• Service preferences and booking history
• Payment information (processed through secure third-party payment processors)
• Communication records (emails, inquiries, feedback)

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website addresses
• Device information and operating system

How We Use Your Information

We use the information we collect to:

• Provide and manage pet care services
• Process bookings and payments
• Communicate with you about appointments and services
• Maintain records of your pet's care history
• Improve our services and website functionality
• Send service updates and promotional materials (with your consent)
• Comply with legal obligations

Information Sharing and Disclosure

We do not sell or rent your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist with payment processing, email delivery, or website hosting
• Veterinary Professionals: When necessary for your pet's health and safety (with your consent)
• Legal Authorities: When required by law or to protect our rights and safety

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Pet care records are typically maintained for seven years in accordance with industry standards.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Object to processing of your personal information
• Withdraw consent for marketing communications

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. For detailed information, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: [email protected]
Address: 127 Riverside Avenue, Brisbane, QLD 4000, Australia