Terms of Use

Effective Date: May 22, 2026

Agreement to Terms

By accessing or using the fuzzy-wheel website and services, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, you may not use our services.

Services Overview

fuzzy-wheel provides professional pet care services including grooming, behavioral training, nutrition consultation, daycare, wellness checkups, and boarding facilities. All services are subject to availability and proper booking procedures.

Service Bookings and Cancellations

Booking Process

• All services require advance booking through our website or by contacting us directly
• Bookings are confirmed only after we verify availability and receive required information
• You must provide accurate information about your pet, including health conditions and behavioral concerns

Cancellation Policy

• Cancellations must be made at least 24 hours before the scheduled appointment
• Late cancellations or no-shows may incur a cancellation fee
• Emergency situations will be handled on a case-by-case basis

Pet Requirements

To use our services, your pet must:

• Be up to date with vaccinations as required by Australian regulations
• Be free from contagious diseases or parasites
• Have completed a temperament assessment for certain services
• Be adequately socialized for group activities (daycare, group training)

Payment Terms

Pricing

• All prices are listed in Australian Dollars (AUD) and include GST
• Prices are subject to change with notice
• Quoted prices are valid for the specified service only

Payment Methods

• We accept major credit cards, debit cards, and bank transfers
• Payment is due at the time of service unless otherwise arranged
• Late payments may incur additional fees

Liability and Responsibilities

Our Responsibilities

fuzzy-wheel commits to:

• Provide services with reasonable care and professional standards
• Maintain a safe and clean environment for your pet
• Employ qualified and trained staff
• Monitor your pet's wellbeing during service provision
• Contact you immediately in case of emergency

Your Responsibilities

As a client, you must:

• Provide accurate and complete information about your pet
• Disclose any health conditions, behavioral issues, or special needs
• Ensure your pet's vaccinations are current
• Provide emergency contact information
• Collect your pet promptly at the agreed time

Limitation of Liability

While we take every precaution to ensure your pet's safety:

• We are not liable for pre-existing health conditions that manifest during service
• We are not responsible for behavioral issues that were not disclosed
• We are not liable for injuries that occur despite reasonable precautions, especially in activities involving multiple animals
• Our liability is limited to the cost of the service provided

Emergency Situations

In the event of a medical emergency:

• We will attempt to contact you immediately
• If we cannot reach you, we will seek veterinary care at the nearest appropriate facility
• You are responsible for any veterinary costs incurred
• We will make decisions in the best interest of your pet's health and safety

Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of fuzzy-wheel and is protected by copyright laws. You may not reproduce, distribute, or use any content without written permission.

User Conduct

When using our services or website, you agree not to:

• Provide false or misleading information
• Engage in abusive or threatening behavior toward staff
• Use our services for any illegal purpose
• Attempt to access restricted areas of our website
• Interfere with the proper functioning of our services

Privacy

Your use of our services is also governed by our Privacy Policy. Please review it to understand how we collect and use your information.

Photography and Media

We may take photographs or videos of pets in our care for documentation, social media, or marketing purposes. If you do not wish your pet to be photographed, please inform us in writing.

Termination

We reserve the right to refuse or terminate service to any client who:

• Violates these terms
• Provides false information
• Engages in abusive behavior
• Has a pet that poses a safety risk to staff or other animals
• Fails to pay for services

Dispute Resolution

Any disputes arising from these terms or our services will be governed by the laws of Queensland, Australia. We encourage clients to contact us first to resolve any concerns before pursuing formal action.

Changes to Terms

We may update these Terms of Use from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised terms.

Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Contact Information

If you have questions about these Terms of Use, please contact us:

Email: [email protected]
Address: 127 Riverside Avenue, Brisbane, QLD 4000, Australia